Refund policy

Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions

Returns only accepted and refund given If item is  damaged and fully returned. This is only excepted if made within 14 days.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at royaloakcustomwoodwork@gmail.com.